Privacy Policy

Privacy Policy
Maison Quartier is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By using our website and placing an order, you agree to the collection and use of your information in accordance with this policy.

Information We Collect
We collect personal information that you provide to us directly when you create an account, place an order, subscribe to our mailing list, or contact us. This includes your full name, email address, delivery address, billing address, phone number, and payment information.
We also collect certain information automatically when you visit our website. This includes your IP address, browser type, device information, pages visited, time spent on the site, and referring URLs. This data is collected through cookies and similar tracking technologies and helps us understand how our website is being used so we can improve your experience.

How We Use Your Information
We use the information we collect for the following purposes, to process and fulfil your orders, to send you order confirmations, shipping updates, and delivery notifications, to respond to your enquiries and provide customer support, to send you marketing communications if you have opted in to receive them, to improve our website, products, and overall customer experience, to detect and prevent fraud or unauthorised activity, and to comply with our legal obligations.
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies
Our website uses cookies to provide essential functionality, remember your preferences, and analyse site traffic. Cookies are small text files placed on your device when you visit our site.
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your overall browsing experience.

Third Party Services
We work with trusted third-party service providers to operate our business. These include payment processors, shipping carriers, and analytics providers. These parties only receive the information necessary to perform their specific functions and are required to handle your data in accordance with applicable privacy laws.
We do not authorise third parties to use your personal information for their own purposes.

Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, it is securely deleted or anonymised.

Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, request the deletion of your personal information, object to or restrict the processing of your data, and withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.