Returns & Exchanges

At Maison Quartier, we want you to be completely satisfied with your purchase. We understand that sometimes things do not work out as expected, and we have made our returns and exchanges process as straightforward as possible.

Eligibility
Items are eligible for return or exchange within 14 days of the date of delivery. To qualify, products must be in their original condition, unworn, unwashed, unaltered, and with all original tags still attached. Items that show signs of wear, damage, or alteration will not be accepted.

We reserve the right to refuse returns that do not meet these conditions.
The following items are not eligible for return or exchange under any circumstances, sale and discounted items, items marked as final sale at the time of purchase, and items that have been personalised or customised.

How to Initiate a Return or Exchange
To begin the process, please contact our team at [email address] within the 14-day return window. Include your full name, order number, the item or items you wish to return or exchange, and the reason for your request. Our team will review your request and respond within 2-3 business days with detailed instructions on how to proceed.
Please do not send items back without first receiving confirmation from us. Returns sent without prior approval may not be processed.

Shipping Returns
The cost of return shipping is the responsibility of the customer unless the item received was faulty, damaged, or incorrect. We strongly recommend using a tracked shipping service for all returns. Maison Quartier is not responsible for items lost or damaged in transit during the return process.
If your return is the result of an error on our part, we will cover the cost of return shipping in full.

Exchanges
If you would like to exchange an item for a different size or colour, please indicate this in your initial return request. Exchanges are subject to stock availability at the time of processing. If your preferred exchange item is not available, a refund will be issued instead.

Refunds
Once your return has been received and inspected, we will notify you by email of the outcome. Approved refunds will be processed within 5 to 7 business days and credited back to your original payment method. Please note that your bank or payment provider may require additional time to reflect the refund in your account.
Original shipping costs are non-refundable unless the return is due to our error.