Support

We recommend checking our size guide before placing your order — it's available on each product page. Sizes are based on measurements, not just S/M/L labels. If you're between sizes, we suggest sizing up for a more comfortable fit. Feel free to contact us and we'll help you find the right size.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

You can cancel your order within 1 hour of placing it by contacting our support team. After that window, your order may already be in processing or dispatch. If you miss the window, you can return the item once received under our returns policy.

We're sorry about that! Please contact us within 48 hours of delivery with your order number and a photo of the item received. We'll arrange a replacement or full refund at no cost to you, including return shipping.

First, double-check your card details and billing address. If the issue persists, try a different browser or payment method. Your bank may sometimes block unfamiliar transactions — a quick call to them usually resolves it. If you're still having trouble, reach out to our support team and we'll assist.

Standard shipping typically takes 3–7 business days depending on your location. You'll receive a tracking link by email once your order has been dispatched.

Yes! Express delivery (1–2 business days) is available at checkout for an additional fee. Orders must be placed before 12pm to qualify for next-day dispatch.

We ship to over 50 countries worldwide. International delivery times range from 7–14 business days. Customs duties may apply depending on your country — these are the responsibility of the buyer.

Once your order is dispatched, you'll receive an email with a tracking number and a link to follow your shipment in real time.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Sale items are not eligible for return.

Visit our Returns Portal, enter your order number and email, and follow the instructions to generate a return label. Drop your parcel at any authorised drop-off point within 7 days of initiating the return.

Once we receive and inspect your return, refunds are processed within 3–5 business days. The amount will appear in your original payment method within 5–10 business days depending on your bank.

We don't offer direct exchanges at the moment. To get a different size or colour, please return your original item for a refund and place a new order.

We're sorry to hear that. Please contact us within 7 days of delivery with photos of the damage and your order number. We'll send a replacement or issue a full refund as quickly as possible.

If the return is due to a fault or error on our part, return shipping is fully covered. For change-of-mind returns, a small flat-rate return shipping fee applies.