Shipping Policy

Maison Quartier is committed to delivering your order in a timely and reliable manner. We work with trusted shipping partners to ensure your items arrive safely and on time. Please read the following information carefully before placing your order.

Order Processing
All orders are processed within 2 to 3 business days of payment confirmation, excluding weekends and public holidays. During periods of high demand such as new collection launches or promotional events, processing times may be slightly longer. You will receive an email confirmation once your order has been successfully placed, and a second notification once your order has been dispatched.

Estimated Delivery Times
Once dispatched, estimated delivery times are as follows. Domestic orders typically arrive within 3 to 5 business days. European orders typically arrive within 5 to 10 business days. International orders outside of Europe typically arrive within 7 to 14 business days.
Please note that these are estimated timeframes and not guaranteed delivery dates. Delivery times may vary depending on your location, the shipping carrier, and factors outside of our control such as weather conditions, public holidays, or customs processing.

Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the total weight of your order. The exact shipping cost will be displayed before you complete your purchase.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. We recommend checking your tracking information regularly for updates on your delivery status.
If you have not received your tracking information within 5 business days of placing your order, please contact us.

Customs, Duties, and Taxes
For international orders shipped outside of the relevant customs territory, your order may be subject to import duties, taxes, and customs clearance fees upon arrival in your country. These charges are determined by your local customs authority and are entirely the responsibility of the customer. Maison Quartier has no control over these charges and is unable to predict or estimate their amount.
We recommend contacting your local customs office for more information before placing an international order.

Incorrect Addresses
Please ensure that your delivery address is accurate and complete before submitting your order. Maison Quartier is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If you notice an error in your delivery address, please contact us immediately. We will do our best to make corrections before the order is dispatched, but we cannot guarantee changes once processing has begun.

Lost or Damaged Parcels
In the rare event that your order arrives damaged or does not arrive within the estimated timeframe, please contact us with your order number and a description of the issue. We will work with you and the shipping carrier to resolve the matter as quickly as possible.